Privacy policy
Last updated on 13 October 2025
This Privacy Policy is intended to inform you about:
how your personal data is collected and processed
your rights in relation to this data
our policy regarding cookies
How is your personal data protected?
We place the utmost importance on respecting your privacy. We are therefore committed to complying with the applicable legislation on the protection of personal data, in particular the General Data Protection Regulation (GDPR), which came into force on 25 May 2018.
The GDPR requires organisations that process data to inform users about the data collected and processed, as well as their rights of access, rectification and objection.
However, in the context of the services provided to its customers, Metesa France acts as a data processor on their behalf. It is therefore also the responsibility of our customers to ensure that their own operations comply with the GDPR, particularly with regard to the collection of personal data subsequently transmitted to Metesa France.
To meet its GDPR obligations, Metesa France implements the following measures:
the establishment of a clear contractual framework defining the respective obligations and responsibilities of Metesa France and its customers regarding the collection and processing of personal data
the maintenance of a processing register, identifying and regularly updating all processing activities carried out on the personal data entrusted to Metesa France
the implementation of data security measures aimed at minimising the risk of personal data breaches, together with a client notification procedure in the event of such an incident
the appointment of a Data Protection Officer (DPO), responsible for overseeing compliance with the data protection policy within the organisation
When do we collect personal data?
When you interact with Metesa France through our website, you may be required to provide personal data. This includes any information that may identify you directly or indirectly, such as your first name, surname, email address, location or IP address.
You may be asked to provide personal data in order to:
browse the website
correspond with us by telephone, email or via social media
report an issue, request assistance or contact our customer service
Which personal data do we collect?
Embedded content from other websites.
Articles on our website may include embedded content (such as videos, images or articles). Embedded content from other websites behaves in the same way as if the user had visited those other websites directly.
These external websites may collect data about you, use cookies, embed third-party tracking tools and monitor your interactions with the embedded content if you browse their website.
Social Media
Our website uses social media features, including third-party “share” buttons such as Facebook, Twitter and LinkedIn found on our website.
When you view a page on our website containing these social media features, a connection is established with the servers of the relevant social networks. They are informed that you have accessed the corresponding page of the website, even if you do not have a user account.
Browsing
When you browse our website, we collect certain personal data in order to analyse traffic statistics.
This connection and usage data includes your IP address, browsing history, navigation path, operating system, information about the devices you use to access the website, geographical location, and more.
This is why we use cookies.
What are cookies used for?
What is a cookie?
A cookie is a small file placed and stored for a limited period on your computer, tablet, smartphone or any other device used to access the website.
A cookie contains information relating to your browsing behaviour. It enables the website to recognise you, remember certain preferences and information about your journey on our site, and understand how you use it. Cookies are primarily used to optimise your experience of the website. They have a fixed validity period.
Only the issuer of the cookie is able to read or modify the information stored in it.
Which cookies are used and what are they for?
Browsing cookies (technical cookies)
These technical cookies are strictly necessary for the proper functioning of the website, for the delivery of the services requested by the user and for storing your consent regarding the use of other categories of cookies.
User experience cookies
Metesa France uses cookies to improve the user experience throughout your visit to the website and to personalise its content.
How long do we keep your cookies?
Your cookies are stored for a period of 12 months before being deleted.
How can you manage cookies?
You can choose to enable or disable these cookies at any time, free of charge, by using our cookie management tool or by deleting them through your browser settings.
Each browser has its own configuration. Instructions can be found in your browser’s help menu, which explains how to change your cookie preferences.
- Chrome: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
- Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
- Internet Explorer: https://support.microsoft.com/fr-fr/topic/supprimer-et-g%C3%A9rer-les-cookies-168dab11-0753-043d-7c16-ede5947fc64d
- Firefox: https://support.mozilla.org/fr/kb/cookies-informations-sites-enregistrent?redirectlocale=fr&redirectslug=G%C3%A9rer+les+cookies
If your device is used by several people, or if it has multiple web browsers installed, we cannot ensure that the services intended for your device correspond to your own use and not that of another user of the same device.
Sharing the use of your device with others and configuring your browser’s cookie settings is your own choice and responsibility.
Who is your personal data shared with?
Personal data collected by Metesa France is not sold to third parties.
However, we may share the personal data collected with the following entities:
Metesa France employees, strictly for the performance of their duties
Our hosting provider: the Constant Company LLC
Our analytics and performance software providers
What are your rights?
You have the right to access, rectify and object to the processing of your personal data.
You can exercise this right by sending an email to the following address: dpo.fr@metesa.com.
You also have the right to lodge a complaint with CNIL or with a data protection authority in another Member State of the European Union, and to set instructions regarding the handling of your data after your death.