Metesa France, a partner for medical device manufacturers to optimise customer service
We provide all or part of the technical service activities for medical device manufacturers, including preventive and corrective maintenance, refurbishment, installation and de-installation, deployment, updates, workshop repairs, as well as application support.
Breakdown of our Activities
49%
- In Vitro Diagnostics
45%
- Imaging & Medical Devices
6%
- Lifesciences & Pharma
79%
- Field Service
10%
- Biomedical Applications
7%
- Vendin-le-Vieil Workshop
4%
- Paris Nord Workshop
The Customers of Metesa France: Medical Device and In Vitro Diagnostics Manufacturers
Why Outsource Part of Your Customer Service?
Flexibility
By outsourcing a carefully selected part of their technical services, medical device manufacturers can focus their teams on key accounts and strategic equipment.
Responsiveness
Additional resources increase service coverage and enable rapid response to activity peaks.
Scalable Workforce
Workforce flexibility enables cost variability while maintaining quality.
Our Services
Metesa France is the partner of medical device and in vitro diagnostics manufacturers.
Our mission? To strengthen their technical service.
Field Service
Metesa France Field Service Engineers (FSE), trained and authorised by medical device manufacturers, operate across France and the Benelux:
Preventive maintenance
Corrective maintenance
Predictive maintenance
Technical installation and de-installation
Upgrade and update campaigns
Workshop Service
Metesa France operates two workshops: Vendin-le-Vieil and Paris Nord 2.
Medical device refurbishment
Instrument repair
Periodic quality controls
Updates
Standard exchange programmes
Preparation of equipment for demonstrations
Logistics support for field service operations
Application Service in Medical Biology & Medical Devices (On site)
Metesa France supports the launch of new instruments to ensure the accurate and reliable performance of medical analyses (cholesterol, calcium levels, HIV, etc.).
Instrument configuration
Method validation
User training on correct system operation
Support during transition to routine operation
Post-installation follow-up
Field Application Specialists (FAS) ensure system reliability, as well as the proper transfer of information and training to end users.
Remote Maintenance
At Metesa France, predictive and corrective maintenance can also be performed remotely, depending on our customers’ needs.
Remote guidance for customers during equipment preparation
Remote instrument monitoring to carry out maintenance operations
Analysis of test results in collaboration with the customer
Technicians are trained in remote maintenance processes and intervention report writing, in partnership with medical manufacturers.
Ensuring Service Continuity for Medical Device Manufacturers
Strict adherence to manufacturers’ procedures
Metesa France technicians strictly follow each manufacturer’s service procedures, using their tools and equipment, and delivering an equivalent level of quality.
Continuous Quality Traceability
Our internal information system enables full traceability of our quality processes, technician's interventions, and the recording of any internal or external incidents.
Engineers Training and Qualification
Metesa France engineers are trained by manufacturers and follow continuous training programmes. To perform interventions, they must be authorised by medical manufacturers.
A Dedicated Field Coordination Service
The Service Coordination & Support (SCS) acts as a single point of contact for medical device manufacturers. It ensures efficient coordination between field service engineers and our customers.
Integration of preventive maintenance programmes
Management of corrective maintenance activities
Optimisation of intervention scheduling
Reporting within the customer’s information systems
Technical support for field service engineers
Post-intervention follow-up
The SCS processes medical manufacturers’ requests as quickly as possible and provides real-time updates.
Dedicated Service Tools
Secure Extranet
Medical device manufacturers can track interventions in real time, receive detailed service reports, and access metrology certificates and technician authorisations.
Calibrated Tools Management
Our asset management software enables us to monitor metrology due dates. Certificates are indexed and accessible at any time by medical manufacturers.
Original Spare Parts
Both in the field and in our workshops, Metesa France technicians work exclusively on and with spare parts supplied by our partner customers.