Metesa France, a highly specific model
Our customers are exclusively medical device manufacturers. By placing their trust in us, they gain greater flexibility, better cost control, and ensure the quality of their services.
Ensuring Service Continuity for Medical Device Manufacturers
Strict adherence to manufacturers’ procedures
Metesa France technicians strictly follow each manufacturer’s service procedures, using its tools and equipment, and delivering an equivalent level of quality.
Continuous Quality Traceability
Our internal information system enables full traceability of our quality processes, our technicians' interventions, and the recording of any internal or external incidents.
Training and Authorisation of Engineers
Metesa France engineers are trained by manufacturers and follow continuous training programmes. To perform interventions, they must be authorised by medical manufacturers.
Why Choose Metesa France?
Customer service must adapt to everything, and ever more quickly.
How can it be expanded while increasing flexibility, controlling costs and maintaining a high level of quality?
The answer is to outsource part of the customer service operation, provided you rely on the right partner.
Gain Greater Flexibility
Increasing price pressure, limited internal resources and disrupted equipment deliveries…
Outsourcing part of the after-sales service of medical device manufacturers enables them to:
focus internal teams on key accounts and strategic equipment
improve customer service responsiveness, enabling faster and more effective support
adjust workforce capacity while maintaining service quality and managing peaks in activity
Flexible Cost Structure
We invoice on a per-intervention basis rather than through fixed on-site staffing. Each intervention is managed end-to-end, from appointment scheduling through to administrative closure.
Metesa France Field Service Engineers (FSE) are trained and supervised by regional managers. Their interventions are planned and coordinated by a dedicated Service Coordination team, working closely with the medical device manufacturers’ own support teams.
This model enables our customers to convert fixed service costs into variable costs, with no hidden additional charges.
Ensure Quality
Metesa France Field Service Engineers represent the manufacturer’s image at the end customer site. For this reason, quality takes precedence over all other considerations.
Metesa France Field Service Engineers are trained and authorised by medical device manufacturers and laboratories. They strictly follow manufacturer service procedures, delivering a level of quality equivalent to that of the manufacturers’ own teams.
Particular attention is also paid to the preparation and accuracy of service intervention reports.
Our Certifications
ISO 9001
Quality Management System (QMS) We place the highest importance on the quality of our services and processes in order to best meet our customers’ needs. ISO 9001 certification, renewed annually since 1996, demonstrates our commitment to maintaining an effective Quality Management System and to continuously improving our performance to ensure customer satisfaction.
ISO 13485
Medical Device Quality Management System We have been ISO 13485 certified since 2019. This medical device–specific standard ensures that our services meet the most stringent regulatory requirements, particularly with regard to the performance and safety of medical devices.
EcoVadis
International standard for CSR assessments
Each year, we are assessed by EcoVadis on our Corporate Social Responsibility (CSR) approach, based on four categories aligned with the ISO 26000 framework:
- Environment: reducing our environmental footprint.
- Social & Human Rights: respecting human rights and ensuring employee quality of life and working conditions.
- Ethics: promoting transparent and responsible business practices.
- Sustainable Procurement: selecting suppliers who share our values.
Our Customer Offering
Technical Excellence
For us, technical expertise is inseparable from quality. Continuous training and high-level expertise are therefore at the heart of our work, both in the field and in our workshops.
Neutrality
We adhere to the strictest neutrality towards end customers. No information is shared outside our contractual relationship, and no third-party maintenance activities are carried out.
Proactivity
We continuously strive to deliver the highest standard of service. We adapt to manufacturers’ procedures and requirements, while proactively putting forward improvement proposals.